Stupidity in strange places

I just took my car in for repair at the dealer for some warranty work. My dealership does a lot of on-line stuff. They even have an open wireless network and workstations to use while waiting for car work to be done. So I received the following E-mail from them:

Customer No. #######
Your vehicle is complete and ready for pick up. Please look over the
attached invoice and call with any questions. If the invoice is correct,
you can reply with a credit card number and expiration date. I will run
the credit card number to help speed up the delivery process.
Thank You for Your Business. Jane Doe ###-###-#### ext ###

The biggest issue is the word “Reply” there is no link in the E-mail to go to a secure payment page. Have you ever looked over a dealership invoice? There is a lot of personal information on it about you and your car.

So I went to the dealership and talked to the manager. I was very happy that he listened to me and sent out some e-mails. The first was to stop using above text on invoices. The second was to ask his internal people if I was correct and what is PCI. Does anyone know if this would break PCI compliance?

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One Response

  1. With the very light PCI-DSS experience I have, I have to think that would indeed break compliance. One of the key features of PCI compliance is that any credit card information sent over a public network must be encrypted. That’s not gonna happen with a standard email.

    Hope your dealership changes their practice soon.

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